FREE SHIPPING FOR ORDERS OVER $30

SHIPPING 

Where do you ship? 

We ship Worldwide. 

 

How much is shipping? 

Shipping is $2.99.

 

How long does it usually take for an order to arrive? 

This depends on the products ordered and where we are shipping to, however, most orders are delivered within 7-12 days.

Delivery delays can occasionally occur. *We do not guarantee shipping times.

Important message about the worldwide COVID-19 situation:

on behalf of everyone at Pearlie Toothcare, our hearts go out to all those impacted by COVID-19. As always we are focused on the health and safety of our employees and customers. Pearlie Toothcare is a small family owned business and we are shipping orders normally. Please be assured that as individuals we are all practicing social distancing, frequently washing our hands, frequently sanitizing our equipment, and making sure the products we ship are clean and safe.

Due to these security measures, which currently take place everywhere internationally at all companies, there are delays in the delivery of our packages. We guarantee that you will receive your parcel - if your parcel is affected by a delay, we kindly ask for your understanding.  

If you're ever concerned about your order, feel free to contact us at support@pearlietoothbrush.com

 

Why have I received only 1 product if I ordered more? 

We work with various international warehouses all over the world, and your products may be shipped separately so they can get delivered to you faster. So don't panic if you don't receive all of your items at once... they are on the way! 

 

My shipment has been delayed, can I have a refund? 

We do not offer refunds for delayed shipments unless it's been 60 days since you ordered. 

 

ORDERS

I need to change my order...

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email at support@pearlietoothbrush.com within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.

 

I gave you the wrong address... 

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. Please email us at support@pearlietoothbrush.com explaining your situation and if we haven't shipped your order yet we can make the change! If your order has shipped but it's going to the wrong address we will send another order to you for free but you'll need to cover the shipping for that replacement order..

 

I didn't receive an Order Confirmation or Shipping Confirmation email... 

Our store automatically sends out an Order Confirmation and Shipping Confirmation email after you place your order and when we put your order in the mail. If you didn't receive these emails, please check your Spam or Junk folder and add us as a contact to receive updates on your order. 

 

PAYMENT

What payment methods do you accept? 

We offer secure shopping and accept payments via PayPal, Apple Pay, and all major credit and debit card companies

 

What is your refund policy? 

We offer a 100% Satisfaction Guarantee within 7 days after you receive your items. This means we will refund your purchase (minus shipping fees) if you are for any reason not completely satisfied with your items! We want to provide a risk-free and pleasant shopping experience and trust our customers not to take advantage of this offer. 

 

Please see our Refund Policy. 

CONTACT US

How do I contact you?

If you have any questions that are not answered in this FAQ, please e-mail us at support@pearlietoothbrush.com and we will get back to you within 48h.

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